1. Who we are
Gyrafe Software respects your privacy. This policy explains how we use and protect your personal information when you visit our website, contact us or use or engage with our services.
If you have any questions, contact:
Email: david@gyrafe.com
Postal address: Ipswich, Suffolk IP2 8QH
2. Information we collect
We may collect:
- Your name, email address and telephone number.
- Your company name and job role.
- Information you give us about your project or enquiry.
- Contracts, invoices and payment records.
- Technical details, such as your IP address, browser type and website security logs.
Please do not send passwords, sensitive personal information or customer data through our general enquiry form. If we need this information for a project, we will agree a suitable way to share it.
3. How we collect information
We collect information when you contact us, complete a form, discuss a project or use our services.
We may also receive your contact details from someone who introduces you to us. Some technical information is collected automatically when you visit our website
4. How we use information
We use your information to:
- Answer enquiries and prepare proposals.
- Deliver projects and provide support.
- Communicate with you.
- Manage invoices, payments and business records.
- Keep our website and systems secure.
- Meet our legal responsibilities.
Data protection law requires us to have a legal reason for using your information. Depending on the purpose, we rely on:
A contract: To provide services you have agreed with us or take steps you request before entering into a contract.
Legitimate interests: To respond to enquiries, work with the organisation you represent, run our business and protect our systems. We consider your privacy rights when doing this.
Legal obligations: To keep required records or meet other legal duties.
Consent: Where your permission is needed, such as for certain marketing messages or cookies.
You can choose whether to provide information, but we may be unable to answer your enquiry or deliver a service without the necessary details.
5. Sharing information
We may share information with:
- Companies providing our website hosting, email, cloud storage and business software.
- Contractors helping us deliver your project.
- Accountants, legal advisers and payment providers.
- Authorities where required by law.
We may also share information where needed to bring or defend a legal claim.
We only share what is needed. Providers handling personal information on our behalf must follow the data protection requirements in our contracts.
6. Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.
7. How long we keep information
We keep information only for as long as we need it to answer enquiries, deliver services, maintain required records or deal with disputes.
We then securely delete it or remove details that identify you.
8. Keeping information safe
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss and misuse. Access is limited to people who need information for their work.
9. Your rights
You have the right to:
- Request a copy of your personal information.
- Correct information that is wrong or incomplete.
- Delete your information.
- Limit how we use it.
- Provide certain information in a format you can move to another provider.
Where we rely on your consent, you can withdraw it at any time.
10. Information we handle for clients
When we develop or support software for a client, we may handle personal information on their behalf.
In these cases, the client normally decides how the information is used, and we follow their instructions under our agreement.
11. Complaints
If you are concerned about how we use your information, please contact david@gyrafe.com.
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
Website: ico.org.uk
Make a complaint: ico.org.uk/make-a-complaint
12. Changes and review
We may update this policy when our business or the way we use information changes. The latest version will appear on our website with an updated date.